Customer Support Technician
4 weeks ago
The ideal Customer Support Technician will report to the Technical Service Manager and will focus on three primary areas: Technical Assistance, Custom Quotations, and R&D Application Testing.
Key Responsibilities:
- Delivering technical assistance through various channels such as phone, email, and online chat to end-users, distributors, and team members for our comprehensive range of chemistry products.
- Assisting in pre-sale product selection and specifications.
- Handling post-sales inquiries, including support with product installation, startup, configuration issues, and troubleshooting.
- Engaging with suppliers and/or Quality Assurance regarding any technical challenges with provided equipment.
- Offering support to the Marketing department, which includes providing technical insights, copywriting, blog contributions, instructional materials, FAQs, and more.
- Preparing Custom Quotations.
Qualifications:
To excel in the role of Customer Support Technician, candidates should possess:
- A scientific background through a degree or equivalent qualification (e.g., in chemistry, physical sciences, or relevant practical laboratory experience).
- Experience in a technical support capacity is advantageous but not mandatory.
- Practical laboratory skills are preferred.
- Proficiency in standard Microsoft Office applications (e.g., Word, Excel, PowerPoint).
ACS Performance is seeking a dedicated Customer Support Technician. If you believe you have the relevant skills and experience for this position, we encourage you to submit your CV along with a summary of your qualifications for the role.
Including a cover letter that outlines your experience as a Customer Support Technician can enhance your application and improve your chances of being selected for this opportunity.
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