Senior Customer Services Representative

2 days ago


Hermitage, United Kingdom Harborough District Council Full time
Customer Service Team Member

We are seeking a highly skilled and enthusiastic Customer Service Team Member to join our team at Harborough District Council. As a key member of our Customer Services Team, you will play a vital role in providing exceptional customer service to our customers.

Key Responsibilities:

  • Provide high-quality customer service to customers via various channels, including contact centre telephony, email, and social media.
  • Assist the Customer Services Manager with day-to-day management, supervision, and monitoring of the service.
  • Undertake administration and reporting duties, including performance data reports and staff rotas.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Experience of working in a customer-focused environment.
  • Excellent customer service skills, including interpersonal, numeracy, and literacy.
  • Ability to multi-task and prioritise workloads.
  • Experience of working with computerised systems.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.

How to Apply:

Please submit your application via our online application form. If you have any difficulties applying online, please email us.



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