Customer Service Representative

3 days ago


Hermitage, United Kingdom Marks & Spencer Plc Full time
Job Title: Customer Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As the face of our business, you will be responsible for delivering exceptional customer service and ensuring that our customers have a great shopping experience.

Key Responsibilities:
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to maintain a clean and tidy store environment, ensuring that our shelves are always stocked with product.
  • Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
  • Engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services.
Requirements:
  • High levels of customer service and a commitment to delivering excellent work with great attention to detail.
  • Open to and acts upon feedback, asking for this regularly.
  • Takes accountability for planning and managing own workload efficiently.
  • Strong communication skills and adaptability to changing situations.
  • Good level of digital capability.
About Us:

Marks & Spencer Plc is a leading retailer committed to providing an inclusive and diverse work environment. We are passionate about delivering exceptional customer service and are looking for individuals who share our values and are committed to making a positive impact.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.



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