Customer Service Representative

3 days ago


Hermitage, United Kingdom Sage Global Services Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Champion to join our UK-based team. As a key member of our Customer Champions team, you will be responsible for delivering exceptional customer service to our French-speaking customers, responding to their queries through various channels, and providing support for our e-commerce platform.

Key Responsibilities
  • Provide first-class customer service to our French customers, responding to their queries through social media, live chat, email, and phone.
  • Be the internal champion for France, performing daily checks on the website to ensure it is accurate and up-to-date for our French customers.
  • Assist with French translations, including sale titles, sale descriptions, marketing copy, and other onsite content.
Requirements
  • Fluent in English with excellent written and verbal communication skills.
  • Strong analytical and PC skills, with the ability to quickly learn complex systems.
  • Ability to work well under pressure and think outside the box.
  • Strong team player with a 'can-do' attitude.
What We Offer
  • A competitive salary of £24,000 pro-rata.
  • 25 days of holiday per year, with the option to purchase additional days.
  • Flexible working hours and a hybrid working model.
  • A workplace pension and learning and development budget.
  • Staff discount for access to great quality kit.
  • Lunch & Learn sessions and social events.
About Us

SportPursuit is a leading online retailer of sports and outdoor gear, with a passion for fueling sporting adventure. We are committed to providing an inspiring and personalized shopping experience for our customers, and we are seeking a talented and motivated individual to join our team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for e-commerce and the outdoors, we encourage you to apply for this exciting opportunity.



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