Client Support Specialist

3 weeks ago

London, Greater London, United Kingdom Ohme Full time

At Ohme, we are dedicated to accelerating the transition to sustainable transportation and energy solutions. Our innovative technology platform empowers customers to access renewable energy, comprehend consumer behavior, and facilitates smart charging for electric vehicles (EVs). By integrating technology and data, we connect vehicles, charging stations, individuals, energy providers, and more, placing the consumer at the forefront of our operations.

Since our inception, we have experienced remarkable growth and now operate across various regions, collaborating with notable partners in the industry.

As we expand our operations, we are seeking a skilled Client Support Specialist to enhance our aftercare customer service for our EV charging solutions. This role encompasses addressing inquiries, providing support, and troubleshooting issues.

Key Responsibilities

  • Respond to customer inquiries through various channels, including phone and email, and assist with live chat as it becomes available.
  • Develop a comprehensive understanding of our products to effectively assist customers.
  • Achieve individual performance metrics related to productivity and service quality, contributing to team objectives.
  • Deliver outstanding customer service, demonstrating empathy and a commitment to user satisfaction.
  • Support vulnerable customers with the same high-quality service.
  • Follow established processes while identifying opportunities for improvement.
  • Collaborate with the Technical Support team to escalate customer issues as needed.
  • Be available for weekend and evening shifts when required.

Who You Are

  • Highly organized with excellent time management abilities.
  • A proactive self-starter who seeks solutions independently.
  • A natural problem solver, curious and eager to learn.
  • Empathetic, with a genuine concern for customer needs.

Required Qualifications

  • At least 2 years of experience in a customer support role.
  • Familiarity with CRM systems such as Zendesk, Freshdesk, or Intercom.
  • Experience handling technical inquiries and products.
  • Proven track record of meeting support-related performance metrics.

Preferred Qualifications

  • A bachelor's degree or higher.
  • Knowledge or experience in the electric vehicle sector.
  • Previous experience in a startup or scaling organization.
  • Experience in driving process enhancements.

Benefits

Joining Ohme means becoming part of a dynamic and rapidly growing organization with a commitment to sustainability and making a positive impact on the world.

  • Competitive salary with performance-based bonuses.
  • Comprehensive private health insurance.
  • Pension scheme with employer contributions.
  • Life insurance coverage.
  • Income protection for long-term illness.
  • Cycle-to-work scheme.
  • Payroll giving options.
  • Season ticket loan for travel expenses.

We prioritize Diversity, Equity, and Inclusion, fostering a workplace culture where everyone can thrive and be their authentic selves. We actively seek diverse talent and ensure fair treatment and equal opportunities for all employees.

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