LiveSmart Operations Manager

1 week ago


Buntingford, Hertfordshire, United Kingdom Reed Full time
Job Summary

We are seeking a highly skilled and experienced LiveSmart Manager to oversee the daily operations of our residential services in East Hertfordshire and Essex. As a key member of our team, you will be responsible for ensuring the safety and security of our properties, managing access to communal areas, and providing exceptional customer service to our residents.

Key Responsibilities
  • Property Management
    • Ensure the safety and security of the property, including conducting regular health and safety inspections and reporting any concerns to management.
    • Manage access to communal areas, including meeting contractors and facilitating repairs and maintenance.
    • Monitor and maintain the laundry facilities and communal areas to ensure a clean and welcoming environment.
  • Customer Service
    • Provide exceptional customer service to residents, including responding to their queries and concerns in a timely and professional manner.
    • Monitor and advise residents on the management of their rent accounts and arrears.
    • Offer advice on keeping the property to a reasonable and hygienic standard.
  • Administrative Tasks
    • Manage and monitor the work of cleaning staff to ensure the property conditions are maintained.
    • Complete water testing in communal areas and test emergency lighting and fire fighting equipment in line with our health and safety processes.
    • Manage or provide gritting at the property in line with our gritting plan as required.
Requirements
  • Previous experience in a similar role, preferably in a residential services setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, contractors, and other stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer service and property management.
  • Basic administrative skills, including proficiency in Microsoft Office and other software applications.

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