Strategic Carrier Account Director

2 months ago

Birmingham, Birmingham, United Kingdom Virgin Media Full time

We are seeking a dynamic Strategic Carrier Account Director to manage new business and existing revenue for a select number of Strategic Carrier Partners at VMO2 Fixed Wholesale.

The ideal candidate will excel in building strong customer relationships and driving business growth, maintaining, and elevating customer happiness while representing our products and services. This role involves leading virtual teams across pre-sale, delivery, and in-life stages to ensure customer and account success.

We are looking for a new business hunter with a strong business development mentality, excellent senior partner management, and a deep understanding of the Fixed Wholesale telecoms' market, specifically Carrier and Infrastructure Builders. As an Account Director, you will also be accountable for contributing to an excellent Net Promoter Score (NPS) by driving team efforts toward customer excellence.

About Us:

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the biggest companies too. Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

What We Look For:

  • Demonstrable ability to create and implement account development plans aligned with strategic carriers' business aspirations.
  • Proven record of driving creative market opportunities with partners that improve strategic business and revenue diversity.
  • Experience in meeting New Business and Revenue targets while managing existing contracted bases and encouraging significant growth in strategic carrier accounts.
  • Proven track record of building and managing senior stakeholder relationships within named accounts to develop, maintain, and grow contracted revenue streams.
  • Demonstrable experience in negotiating contract renewals professionally and timely to minimize revenue and profit erosion.
  • Experience in managing pipelines to ensure appropriate focus on identified and forecasted opportunities.
  • Experience in constructing cases and justifying CAPEX/OPEX spend and resource allocation.

What We'd Also Love You To Bring:

  • Experienced in market awareness and critical thinking.
  • Experience liaising at a senior/board level.
  • A hunter mentality.
  • Proven and outstanding sales and account management experience.
  • Ability to understand new products and the significance of market trends.

What's In It For You:

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

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