Academic Support Coordinator
7 days ago
Job Summary:
The Student Success Guide is a key role within the Commonwealth of Virginia's Northern VA Community College, responsible for connecting students with academic and non-academic programs and services. This position requires a friendly and approachable individual who can effectively communicate with students from diverse backgrounds.
Key Responsibilities:
- Develop and maintain extensive knowledge of NOVA programs and support services, as well as community services.
- Build relationships with internal and external stakeholders to promote student success.
- Respond to student requests and track outcomes to ensure effective support.
- Collaborate with colleagues to develop and implement student retention strategies.
- Collect, interpret, and analyze data to inform decision-making.
- Promote a student-centered environment through collaboration and teamwork.
- Solve problems using analytical and critical thinking skills.
- Manage multiple tasks in a fast-paced environment.
Requirements:
- Experience in an educational setting, preferably in a student support role.
- Proven customer service skills and ability to work with diverse populations.
- Experience in workshop and/or event planning, and working collaboratively with support services.
- Proficiency in Microsoft Office.
Preferred Qualifications:
- Experience in higher education, college student life, college-level student services, and/or non-profit services.
- Experience in using social media to promote awareness of products or services.
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