Academic Support Coordinator

7 days ago


Dumfries, Dumfries and Galloway, United Kingdom Commonwealth of Virginia Full time

Job Summary:

The Student Success Guide is a key role within the Commonwealth of Virginia's Northern VA Community College, responsible for connecting students with academic and non-academic programs and services. This position requires a friendly and approachable individual who can effectively communicate with students from diverse backgrounds.

Key Responsibilities:

  • Develop and maintain extensive knowledge of NOVA programs and support services, as well as community services.
  • Build relationships with internal and external stakeholders to promote student success.
  • Respond to student requests and track outcomes to ensure effective support.
  • Collaborate with colleagues to develop and implement student retention strategies.
  • Collect, interpret, and analyze data to inform decision-making.
  • Promote a student-centered environment through collaboration and teamwork.
  • Solve problems using analytical and critical thinking skills.
  • Manage multiple tasks in a fast-paced environment.

Requirements:

  • Experience in an educational setting, preferably in a student support role.
  • Proven customer service skills and ability to work with diverse populations.
  • Experience in workshop and/or event planning, and working collaboratively with support services.
  • Proficiency in Microsoft Office.

Preferred Qualifications:

  • Experience in higher education, college student life, college-level student services, and/or non-profit services.
  • Experience in using social media to promote awareness of products or services.


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