Service/Repair Coordinator

4 days ago

Great Yarmouth, Norfolk, United Kingdom Score Group Full time
About the Role

We are seeking a highly organized and detail-oriented Service/Repair Coordinator to join our team at Score Group. As a Service/Repair Coordinator, you will play a critical role in supporting the processing of all service and repair jobs.

Key Responsibilities
  • Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions.
  • Send enquiries for price and delivery to suppliers.
  • Draft quotes for clients for all service & repair jobs.
  • Liaise effectively and develop relationships with clients to support contract delivery.
  • Open service and repair jobs on the ERP system.
  • Keep accurate data/records for each client to support operations, ensuring that databases are correctly populated with essential information.
  • Prepare quotes and relevant paperwork for invoicing according to Score procedures.
  • Liaise with Goods In / SQC departments to resolve all issues with products.
  • Carry out review and approval of client purchase orders via the contract review procedure.
  • Create and check supplier purchase requisitions and order acknowledgements.
  • Check and update client status reports.
  • Liaise with workshop & Project Engineers on a daily basis to discuss any issues.
  • Assist & support with the preparation of proposals and tenders as required.
  • Convert all service & repair jobs and update records on the company's ERP system.
  • Update service & repairs quoting registers.
  • Ensure timely close-out of onshore and offshore operations to facilitate efficient invoicing.
  • Attend regular internal / external meetings as and when required.
  • Invoice service / repair jobs as required.
Qualifications & Experience
  • Proven experience in a coordination or administrative role.
Behaviours and Skills
  • Excellent communication skills.
  • Ability to work well as a team member and to take own initiative.
  • Commitment to continuous improvement and a flexible approach to change.
  • Honest and reliable. Self-motivated, enthusiastic, and committed to delivering work to a high standard of quality.

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