Conference and Banqueting Operations Assistant Manager

1 day ago

London, Greater London, United Kingdom Hilton Hotels Full time
Join Our Team as a Conference and Banqueting Operations Assistant Manager

We are seeking a highly skilled and experienced Conference and Banqueting Operations Assistant Manager to join our team at Hilton Hotels. As a key member of our events team, you will be responsible for assisting with the management of Conference and Events operations to deliver an exceptional Guest and Member experience.

Key Responsibilities:
  • Assist in managing Conference and Events operations to ensure seamless execution and high levels of customer satisfaction.
  • Maintain exceptional levels of customer service and ensure that all guests receive a warm and welcoming experience.
  • Evaluate guest satisfaction levels and identify areas for improvement to continuously enhance the quality of our events.
  • Propose ideas to build the range and quality of Conference and Banquet offerings to increase revenue and customer loyalty.
  • Optimise sales and contain costs, identifying any areas for action to ensure financial targets are met.
  • Set achievable budgets and other short- and long-term functional goals to drive business growth and success.
  • Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels meet business demands and that all staff are properly trained and equipped to deliver exceptional service.
Requirements:
  • Strong knowledge of hotel/leisure/service sector and experience in Conference and Events operations.
  • Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty.
  • Exceptional communication and leadership skills to create a winning team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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