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Business Lead

1 month ago

Dunstable, Central Bedfordshire, United Kingdom whitbread Full time
About the Role

We are seeking a highly skilled Business Lead to join our Commercial Data Operations team at Whitbread. As a Business Lead, you will play a critical role in supporting the development and delivery of a pipeline of change for Premier Inn's hotel management system (Opera Cloud).

Key Responsibilities
  • Act as the Hotel Management System subject matter expert, providing guidance and support to teams across Operations and Support Centre in identifying and applying effective solutions to problems encountered with the HMS.
  • Facilitate and drive a culture of continuous improvement, focusing on documenting and maintaining current processes, exploring opportunities to improve process quality and efficiency, and embedding best practice.
  • Provide structured feedback loops to capture and evolve new ideas from key stakeholders, developing and refining new processes that enable more efficient and effective ways of working.
Requirements
  • Broad understanding of business processes supported by Central Reservation Systems and Property Management Systems.
  • Good understanding of Opera Cloud.
  • Experience of the Premier Inn business or general hospitality experience.
  • Knowledge of key procedures and standards for the Premier Inn business or hospitality.
  • Experience in working within teams delivering change/continuous improvement.
  • Strong fact-gathering and research skills, with strong attention to detail.
  • Strong problem-solving skills.
  • Strong people and communication skills, with ability to build and maintain strong relationships with stakeholders.
About Whitbread

Whitbread is a leading hospitality company with a big growth strategy. Our Commercial Data Operations team is critical to ensuring the initiatives are implemented to support all six pillars for Whitbread's growth plan. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.