Business Lead

4 weeks ago


Dunstable, Central Bedfordshire, United Kingdom whitbread Full time
About the Role

We are seeking a highly skilled Business Lead to join our Commercial Data Operations team at Whitbread. As a key member of our team, you will play a critical role in supporting the development and delivery of a pipeline of change for Premier Inn's hotel management system (Opera Cloud).

As a Business Lead, you will act as the focal point for the introduction of new functionality through the management and prioritisation of a development backlog. You will provide guidance and support to teams across Operations and Support Centre in identifying and applying the most effective solutions to problems encountered with the HMS.

You will facilitate and drive a culture of continuous improvement, focusing on documenting and maintaining current processes, as well as constantly exploring and acting on opportunities to improve process quality and efficiency.

Key Responsibilities:

  • Provide guidance and support to teams across Operations and Support Centre in identifying and applying the most effective solutions to problems encountered with the HMS.
  • Facilitate and drive a culture of continuous improvement, focusing on documenting and maintaining current processes, as well as constantly exploring and acting on opportunities to improve process quality and efficiency.
  • Provide sufficient structured feedback loops to embed best practice and capture/evolve new ideas from key stakeholders to develop and refine new processes that enable more efficient and effective ways of working.

Requirements:

  • A broad understanding of the business processes supported by Central Reservation Systems and Property Management Systems.
  • Good understanding of Opera Cloud.
  • Experience of the Premier Inn business or general hospitality experience.
  • Knowledge of key procedures and standards for the Premier Inn business or hospitality.
  • Experience in working within teams delivering change/continuous improvement.
  • Strong fact-gathering and research skills, with strong attention to detail.
  • Strong problem-solving skills.
  • Strong people and communication skills, with ability to build and maintain strong relationships with stakeholders.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.


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