Business Operations Manager
3 weeks ago
The Role:
As General Manager at Everlast Gyms, you will be responsible for overseeing the daily operations of the business, leading the team in all sales and operational processes, and ensuring high standards of cleanliness and presentation are maintained at all times.
Key Responsibilities:
- Represent Everlast Gyms as an ambassador for fitness and demonstrate our elevated ways of working
- Drive all revenue lines from membership sales to product and secondary sales, and ensure overall profitability of the gym
- Effective management of controllable costs, such as stock orders and cleaning supplies, to eliminate wastage and overspend
- Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit
- Ensure central processes, such as FUNDAMENTALS, ASCEND, and MOVE, are followed and delivered to the highest level consistently
- Drive collective buy-in to national focuses and incentives, such as #WorkoutWednesday and #WeCommunicate
- Lead the recruiting, monitoring, training, and onboarding of new team members within your gym
- Ensure all daily, weekly, and monthly operational processes are completed consistently and to a high standard
Requirements:
- Passion for health, fitness, and wellness
- Level 2 qualification in fitness (desirable)
- 1+ year previous management role experience within the fitness industry
- Strong leadership qualities
- Adaptability in communication and management style depending on the team member and their drivers
- A positive, solutions-driven mindset in the face of adversity
- A member champion mentality with exceptional interpersonal skills
- Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role
- Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required
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