Customer Service Representative
13 hours ago
About the Role
We are seeking an enthusiastic and motivated individual to join our team at Chelmsford City Council. As a Customer Service Assistant, you will provide customer service and administrative support to services within the Public Places Directorate.
Key Responsibilities
- Provide a high-quality customer service experience to a range of people, including responding to customer enquiries by email, letter, and phone.
- Work with a range of computer packages and administration tasks to support the effective delivery of services.
- Assist with administrative tasks, including data entry and record-keeping.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
- Proven track record in customer service and administration.
- Excellent communication and interpersonal skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Basic numeracy and literacy skills.
What We Offer
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment. We offer a range of benefits, including flexible working arrangements and opportunities for professional development.
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