Guest Services Supervisor

3 weeks ago

London, Greater London, United Kingdom The Landmark London Full time

Enhance the Experiences of Our Guests as a Front Office Supervisor

The Landmark London seeks exceptional individuals to be part of a vibrant team where your talents and potential are recognized and nurtured. This is an opportunity to contribute to our ongoing journey.

As a Front Office Supervisor, you will enjoy a range of fantastic benefits:

Salary: £26, plus service charge

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Pension scheme with company contributions

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50% discount at all our restaurants and spa services across our locations

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Special rates for team members and their friends & family

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Complimentary accommodation after successful completion of probation

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Extensive discounts available through our benefits platform

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Access to private health insurance

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Interest-free season ticket loan

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Employee Assistance Programme offering 24/7 online GP, mental health support, and virtual wellbeing services

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Support for personal development, apprenticeships, and world-class management training programs

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Bike to work initiative

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Referral bonuses for recommending friends

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Uniforms provided and laundered at no cost

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Complimentary meals during shifts

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Opportunities to participate in taskforces focusing on business, community, and environmental initiatives

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Employee recognition programs and social events, including gala dinners and more

We are currently seeking a dedicated Front Office Supervisor to become an integral part of our Front Office team on a permanent basis. Your role will be pivotal in delivering memorable experiences and exceptional service to our guests and colleagues alike. We value positive energy and aim to cultivate a fun and supportive environment, fostering a community that embraces diverse backgrounds and experiences.

As a Front Office Supervisor, your primary responsibilities will include:

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Empowering yourself to resolve guest complaints effectively, taking necessary corrective actions, and documenting these interactions in the guest's history.

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Making room assignments for incoming guests based on advance reservations and personal discretion.

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Boosting hotel revenue through strategic upselling of room categories in line with established targets and availability.

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Overseeing the performance of Front Office Clerks, ensuring they maintain high standards of service and punctuality while embodying company values.

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Managing cash floats and reporting any discrepancies to the Front Office Manager or relevant leadership.

This position requires a commitment of 40 hours per week, on a shift basis.

We are recognized as...

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#20 best company to work for in The Best Companies to Work For List 2023

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One of the premier hotels in London

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A proud member of Leading Hotels of the World

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5 red stars

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2 rosettes

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Earth Check Bronze Certified 2024

If your experience and personality align with the requirements of this Front Office Supervisor position, we encourage you to consider this opportunity.

All applicants must have the legal right to work in the UK.

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