Charges Administrator

4 weeks ago

Reading, Reading, United Kingdom Thames Water Full time

Role Overview

As a Charges Administrator, you will play a crucial role in managing financial interactions with Highway Authorities regarding invoices and fees associated with the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). This position requires the processing of numerous charges, necessitating specialized training on Thames Water's corporate systems and a comprehensive understanding of the pertinent TMA regulations.

Your responsibilities will include ensuring the precise and prompt handling of charges to foster positive relationships with key stakeholders, both within the organization and externally.

  • Investigate and validate charges to minimize Thames Water and Contractor liabilities, utilizing Thames Water systems.
  • Identify potential issues within business units and/or contractors to prevent unnecessary expenses.
  • Engage in effective negotiations with third parties to ensure Thames Water only pays for legitimate charges.

Qualifications and Skills

  • Exceptional attention to detail and strong data entry capabilities.
  • Prior experience in an office administrative role.
  • A keen eye for detail.
  • Experience in customer service.
  • Proficient in IT systems, including Microsoft Office, with the ability to quickly adapt to new software.
  • A collaborative team player who supports colleagues.
  • Ability to thrive in a fast-paced and demanding environment while meeting project deadlines.

Benefits

This position offers an excellent opportunity for individuals seeking a dynamic and engaging role.

  • Competitive salary of £26,000 per annum, commensurate with skills and relevant experience.
  • 24 days of annual leave, increasing to 28 with length of service (plus bank holidays).
  • Contributory pension scheme – Defined Contribution with a maximum of 12% (2x employee contribution).
  • Annual personal medical assessments available to all employees.
  • Access to a comprehensive benefits scheme, including a benefits hub filled with offers and resources to enhance your well-being.

About Thames Water

At Thames Water, our mission is clear: to provide essential services that enable our customers, communities, and the environment to thrive. Water is vital for all life, and we are dedicated to safeguarding this precious resource.

As we face increasing challenges from climate change, we are committed to ensuring that water remains accessible and sustainable for everyone. Are you ready to contribute to this important mission?

Our Commitment to Diversity

At Thames Water, we recognize that our people are the foundation of our success. We strive to attract and retain a diverse workforce that reflects the communities we serve. We value the unique skills, experiences, and perspectives that each individual brings to our organization.

Our overarching goal is to create a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from all individuals and provide additional assistance throughout the recruitment process for those who may need it.

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