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Administrative Support Specialist

2 months ago

Reading, Reading, United Kingdom Williams Lea Limited Full time
Job Title: Multi Services Assistant

We are seeking a highly organized and detail-oriented Multi Services Assistant to join our team at Williams Lea Limited.

Job Summary

The Multi Services Assistant will provide exceptional customer service to our clients, performing a variety of tasks to support the Office, Team Leader, and Admin Support Manager. This role requires a high level of multi-skilling and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Manage room and hospitality bookings, including setting up rooms
  • Supervise and assist at events, including evening events as agreed
  • Deliver an exceptional electronic and hard copy file management service
  • Return or add documents to existing client files
  • Work with the practice management system to log and record documents
  • Handle and administer closed files as requested
  • Sort, scan, rename, and distribute incoming mail
  • Provide photocopying, scanning, and printing as per customer instructions
  • Collect and complete any information required for billing or client charge back data
  • Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate
  • Handle incoming and outgoing deliveries via courier
  • Maintain the highest levels of customer service
Personal Attributes
  • Administrative experience is essential
  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Well-presented with a professional manner
  • Flexible, computer literate, and a quick learner
  • Confident, effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Hands-on team worker
  • High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Benefits

We offer a comprehensive benefits package, including:

  • 25 days holiday, plus bank holidays
  • Salary sacrifice schemes, retail vouchers
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme

We value the differences that a diverse workforce brings to the organisation and are committed to equality and diversity in all aspects of our business.