Pension Administrator

2 days ago


London, Greater London, United Kingdom Smart Pension Ltd Full time
About the Role

We are seeking a highly skilled Pension Administrator to join our team at Smart Pension Ltd. As a key member of our administration team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our pension services.

Key Responsibilities
  • Deliver high-quality pension administration services to our members, ensuring accurate and timely processing of claims and benefits.
  • Conduct regular audits of records and systems to identify areas for improvement and ensure compliance with regulatory requirements.
  • Investigate and resolve customer complaints in a fair and timely manner, providing excellent communication and empathy throughout the process.
  • Collaborate with internal stakeholders to develop and implement process improvements, ensuring seamless delivery of our pension services.
  • Stay up-to-date with legislative changes and industry developments, applying this knowledge to enhance our services and ensure compliance.
Requirements
  • Proven experience in a financial services environment, preferably with a focus on pension administration.
  • CII CF1 and FA2 qualifications or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
About Us

At Smart Pension Ltd, we are committed to transforming retirement, savings, and financial wellbeing for all generations. Our cloud-native digital platform is revolutionizing the way people think about and save for their retirement. We are a financial technology business, driven by innovation and a passion for putting the customer first.

We offer a range of benefits, including 25 days' holiday per year, hybrid working, and an annual training budget. We also provide extensive private healthcare, enhanced sick leave, and a fully-paid five-week sabbatical after five years of employment.


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