Lead Portering Supervisor

4 weeks ago

Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time

Job Overview

Lead Portering Supervisor

Division: Estates & Facilities

Band: 4

Salary: £25,147 - £27,596 per annum/pro rata

We are seeking a Lead Portering Supervisor who embodies our commitment to delivering the Best of Care by the Best People and possesses the motivation to advance our mission, ensuring that our organization remains the preferred choice for both patients and staff.

Key Responsibilities

As a vital member of our dynamic team, you will oversee the daily functions of the Portering Department.

Candidates must demonstrate flexibility and be willing to work during weekends and public holidays, as the role requires adherence to a shift pattern within a 24/7 operational framework.

Our core values are B old, E very Person Counts, S haring and Open, and T ogether. It is essential that you understand and reflect these values throughout your application and employment with our organization.

We are dedicated to promoting diversity, multiculturalism, and inclusion; our policies ensure that all candidates are treated equitably at every stage of the recruitment process.

About Us

Do you have the vision and ambition to fulfill our mission of providing the Best of Care by the Best of People, ensuring excellent care at all times?

At Medway, we take pride in collaborating as a unified team to achieve our shared vision for our patients.

As a key contributor to the healthcare of our local community, we are eager to realize this through our Trust-wide strategy - Patient First. By employing an Operational Excellence approach, we align our priorities and management structures. We are in search of innovative, skilled individuals to join our Transformation Team and further our journey.

Our culture and values are the essence of Medway NHS Foundation Trust and define who we are as an organization.

Our BEST values support Patient First and are central to the care we provide to our patients, the support we extend to our staff, and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is an excellent choice for individuals seeking to advance their careers in an ambitious and dynamic environment; our employees can select the coverage and supplemental benefits that best suit their needs and those of their families, including flexible working opportunities across the Trust.

Job Duties

Your primary duty is to lead all facets of the daily operations within your designated areas of responsibility, ensuring a customer-focused service and that all Portering department tasks are executed professionally and promptly.

You will be accountable for the management, supervision, and administration of your designated areas, which includes but is not limited to: conducting appraisals, monitoring attendance, scheduling bank staff, maintaining sickness/absence records through Trust databases, and organizing both bespoke and mandatory training.

The Lead Portering Supervisor will be expected to delegate tasks as necessary throughout the department while employing effective leadership and problem-solving skills, ensuring adherence to the Trust's policies regarding Equal Opportunities and diversity legislation.

You will manage and maintain adequate staffing levels by coordinating and producing staff duties/rosters, ensuring coverage for any staff absences.

Engage with all users of the portering service, including patients, Trust departments, and external agencies, in a professional manner, and where necessary, resolve issues in accordance with departmental SOPs and Trust policy.

Qualifications

Essential

Educated to QCF/NVQ Level 3 in Health and Social Care or a related field Management or Supervisory qualification NVQ Level 3 or higher

Knowledge

Essential

Experience working within an NHS/Healthcare/Facilities environment Current knowledge of relevant laws and legislation pertaining to NHS/Facilities services

Experience

Essential

Minimum of 2 years of Management or Team Leading experience in Healthcare/Facilities or a related organization Experience in conducting audits and/or delivering training Ability to establish credibility and foster positive relationships with internal management and staff, including managers, clinicians, clients, and stakeholders, while managing these relationships with sensitivity and diplomacy

Skills

Essential

Proficient in IT skills, particularly in Microsoft Outlook, Word, and Excel Strong communication skills, with the ability to engage and communicate effectively with patients and staff at all levels and from various professions

Desirable

Familiarity with NHS eRoster/HealthRoster is advantageous

Values-Based Question

Essential

Provide an example of a situation where you went above and beyond to assist someone

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