Technical Support Specialist
2 weeks ago
Location:
Wigan
Work Structure:
Office based
Salary:
£25,000 - £30,000
We are collaborating with a growing Managed Service Provider in Wigan known for their exceptional customer service, focusing on managed security infrastructure, IT assistance, and internet/VOIP solutions.
In this role, you will be part of a cooperative environment alongside a talented team of experts who provide solutions to a diverse array of clients throughout the North West.
Benefits:
- Competitive salary based on experience
- Opportunities for professional development and career progression
- Comprehensive support, induction, and training
- Team-oriented and supportive work culture
Workplace Pension
Technical Skills Required:
- Microsoft Office 365
- Antivirus solutions
- Internet Connectivity
- Active Directory / Group Policies
- Cloud support (Azure, AWS)
- Backup systems (Veeam, Backup Exec, etc.)
- Software and hardware installations
Networking Protocols:
- DNS
- DHCP
- TCP/IP
- WAN/LAN
Day-to-Day Responsibilities:
- Log all IT issues reported via phone, email, or ticketing software accurately
- Resolve issues in accordance with service level agreements, ensuring updates to the helpdesk system
- Install new hardware (printers, servers, workstations, etc.)
- Install software for end users
- Ensure issues/tickets are resolved or escalated appropriately
- Set up accounts, manage passwords (new and resets), and permissions
- Monitor IT systems and infrastructure
- Assist the team with internal or external projects as needed
- Occasional on-site visits may be required
If you possess the qualifications outlined above and are eager to advance your career, we encourage you to consider this opportunity.
Keywords:
IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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