2nd Line IT Support Specialist

2 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Circle Recruitment Full time

Job Summary

We are seeking a highly skilled 2nd Line IT Support Engineer to join our dynamic team at Circle Recruitment. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and working collaboratively with our team to deliver exceptional service.

Key Responsibilities

  • Provide 2nd line technical support to clients via remote assistance and onsite visits.
  • Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals.
  • Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients.
  • Install, configure, and maintain hardware, software, and network infrastructure components.
  • Participate in project-based work, including system upgrades, migrations, and deployments.
  • Document all support activities, solutions, and configurations accurately and comprehensively.
  • Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate.

Requirements

  • Strong working knowledge of Office 365, Windows Server, and ideally previous MSP experience.
  • Good understanding of network protocols, e.g. (TCP/IP, DNS/DHCP).
  • Full UK Drivers licence and willingness to travel is essential.
  • Previous experience with virtualisation technologies, cloud technologies, and hardware and software troubleshooting.

What We Offer

  • Starting salary from £28,000-£32,000 DOE.
  • Hybrid working - 2 days with office.
  • 28 days annual leave including bank holidays, rising with service.
  • Standard hours 9-5:30.
  • Contributory pension scheme.
  • Clear progression path.


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