IT Support Specialist

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Pharmiweb Full time

Overview:

Pharmiweb is looking for a committed IT Support Specialist to provide exceptional onsite assistance to our varied user community. The successful candidate will excel in troubleshooting, demonstrate outstanding interpersonal skills, and be dedicated to delivering prompt solutions to IT-related inquiries or issues. While prior experience with our specific systems is not mandatory, familiarity with tools such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink will be advantageous.

Key Responsibilities:

  • Deliver proactive, user-focused, in-person support to end users.
  • Utilize IT Service Management (ITSM) systems to document and monitor user incidents, adhering to service level agreements (SLAs).
  • Recognize and report recurring problems to relevant teams for further analysis.
  • Foster strong relationships with both colleagues and end users.
  • Continuously learn and develop new technical skills to enhance knowledge of the products and services offered.

Essential Skills and Qualifications:

  • Strong problem-solving abilities and excellent interpersonal skills.
  • Experience in a customer service role.
  • Familiarity with ITSM systems.
  • A willingness to learn and a curious approach to technology.
  • Experience with iOS devices, Windows hardware, and audiovisual technology is a plus.
  • Experience in setting up and configuring computers for new employees and upgrading existing users' laptops is beneficial.

Application Process:

If you are interested in exploring this opportunity further, please complete the application form and attach your CV. For additional information or to discuss this role with a recruitment specialist, please request a callback.

Pharmiweb is a premier recruitment agency in the life sciences sector, dedicated to connecting talented individuals with outstanding career opportunities worldwide. Pharmiweb operates as an Employment Agency in relation to this position.



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