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IT Support Specialist
2 months ago
Overview:
Pharmiweb is looking for a committed IT Support Specialist to provide exceptional onsite assistance to our varied user community. The successful candidate will excel in troubleshooting, demonstrate outstanding interpersonal skills, and be dedicated to delivering prompt solutions to IT-related inquiries or challenges. While prior experience with our specific enterprise systems is not mandatory, training will be provided. However, familiarity with tools such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink is advantageous.
Key Responsibilities:
- Deliver proactive, customer-oriented, face-to-face support to end users.
- Utilize IT Service Management (ITSM) systems to document and monitor user incidents, adhering to service level agreements (SLAs).
- Recognize and report recurring issues to relevant teams for further analysis.
- Foster strong relationships within the team and with end users.
- Continuously learn and develop new technical skills to enhance knowledge of the products and services offered.
Essential Skills and Qualifications:
- Strong problem-solving abilities and excellent interpersonal skills.
- Experience in a customer service setting.
- Familiarity with ITSM systems.
- A willingness to learn and a curious mindset.
- Experience with iOS devices, Windows hardware, and meeting room technology is a plus.
- Experience in setting up and configuring computers for new employees and upgrading existing users' laptops is beneficial.
Application Process:
If you are interested in this opportunity, please complete the application form and attach your CV. For further details or to speak directly with a recruitment specialist, please request a callback.
Pharmiweb is a premier life sciences recruitment agency dedicated to connecting exceptional talent with leading positions globally. We operate as an Employment Agency in relation to this vacancy.
