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IT Support Specialist

1 month ago

Welwyn Garden City, Hertfordshire, United Kingdom awdo.co - Jobboard Full time

We are seeking an IT Support Specialist to join our busy service desk in Welwyn Garden City, Hertfordshire. As an IT Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients. You will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner.

The ideal candidate will have a high level of computer literacy and experience with MS-Windows Operating Systems, Linux Operating Systems, and networking and TCP/IP. You will also have exposure to Financial/Accounting Systems and be able to work in a challenging and demanding environment.

We offer a competitive salary and benefits package, including a company performance related bonus scheme and 20 days annual leave rising to 25 days after 2 years company service. You will also be included in the company's Group Life Insurance after the first year.

As an IT Support Specialist, you will be part of a highly successful Integrated Housing Management Software team and will have the opportunity to gain knowledge in all aspects of IT and offer a great deal of variety in a support role.

Key responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Manage a wide range of technical problems in a logical manner
  • Work in a challenging and demanding environment
  • Have a high level of computer literacy
  • Experience with MS-Windows Operating Systems, Linux Operating Systems, and networking and TCP/IP
  • Exposure to Financial/Accounting Systems