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2nd Line IT Support Specialist

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Circle Recruitment Full time
About the Role

We are seeking a highly skilled 2nd Line IT Support Engineer to join our dynamic team at Circle Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Provide 2nd line technical support to clients via remote assistance and onsite visits.
  • Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals.
  • Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients.
  • Install, configure, and maintain hardware, software, and network infrastructure components.
  • Participate in project-based work, including system upgrades, migrations, and deployments.
  • Document all support activities, solutions, and configurations accurately and comprehensively.
  • Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate.
Requirements
  • Strong working knowledge of Office 365, Windows Server, and ideally previous MSP experience.
  • Good understanding of network protocols, such as TCP/IP, DNS/DHCP.
  • Full UK Driver's license and willingness to travel.
  • Previous experience with virtualisation technologies, cloud technologies, and hardware and software troubleshooting.
What We Offer
  • Starting salary from £28,000-£32,000 DOE.
  • Hybrid working - 2 days with office.
  • 28 days annual leave including bank holidays, rising with service.
  • Standard hours 9-5:30.
  • Contributory pension scheme.
  • Clear progression path.