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IT Support Specialist

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom AWD online Full time

Job Overview

AWD online is seeking an experienced IT Support Engineer / First Line and Second Line Help Desk Analyst to join our busy service desk team. As an IT Support Engineer / First Line and Second Line Help Desk Analyst, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring that our systems and infrastructure are running smoothly.

Key Responsibilities

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Resolve technical issues and troubleshoot problems with hardware, software, and network systems
  • Install, configure, and maintain computer systems, hardware, and software
  • Develop and maintain knowledge of new technologies and systems
  • Collaborate with other teams to resolve complex technical issues

Requirements

  • 2+ years of experience in a technical support role
  • Strong technical knowledge of computer systems, hardware, and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools