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IT Support Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Pimlico Banks Recruitment Full time

Position: Desktop Support Engineer

Overview: A prominent organization is seeking a skilled Desktop Support Engineer to provide comprehensive IT support services. This role is pivotal in ensuring the seamless operation of desktop environments for both internal staff and external clients.

Key Responsibilities:

  • Deliver exceptional IT client services, focusing on incident resolution, problem management, change control, configuration, and release management.
  • Oversee the desktop environment, ensuring maximum functionality and availability.
  • Respond effectively to support requests and manage changes within the desktop infrastructure.
  • Engage in new projects, support process design, and implementation, as well as manage supplier relationships.

Essential Skills:

  • Proficiency in Apple Mac systems (iOS / Mac OS / Hardware).
  • Experience with Windows environments (Windows 10/11 / Server 2016/2022).
  • Knowledge of Active Directory and Single Sign-On solutions.
  • Familiarity with Mobile Device Management (MDM) tools such as Jamf, InTune, or Mobile Iron.
  • Understanding of Google Cloud services.
  • Experience with Dell hardware.
  • ITIL certification is a plus.

This is an excellent opportunity to contribute to a forward-thinking organization. If you possess the required skills and experience, we encourage you to consider this role.