Academic Support Coordinator
1 week ago
Job Purpose and Scope
The Student Support Assistant will provide administrative support to the Student Engagement Officer and Registrar in pre and post-admission student information, advice, and guidance (IAG). This role will involve maintaining accurate student records, filling in any gaps, and supporting students with applications.
Key Responsibilities
- Act as the first point of contact for student enquiries, record all interactions, and provide relevant customer service as the face of LD Training Services.
- Communicate with students to request and receive information, log interactions, and ensure support in the implementation of the University's Access and Participation plan.
- Support students throughout their learning journey, populate and maintain hard copies and electronic versions of student records, and fill in any gaps if records are missing.
- Update the CRM system, support students in the use of university admission systems, and ensure student records are readily available as needed.
- Regularly and accurately record student attendance, give campus tours to students as required, address student requests, and guide students on making applications.
- Book appointments with students, collect student documents, and file as appropriate.
Requirements
- GCSE qualification
- Previous experience in an education sector and/or training provider into Student support department
- Competitive remuneration package dependent upon qualifications and experience
Working Arrangements
- Full-time position
- 8 hour shift
- Reliable commute or relocation to Stanmore
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