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Retirement Living Coordinator
1 month ago
We are seeking a highly skilled and experienced Retirement Living Co-ordinator to join our team at Riverside. As a key member of our team, you will be responsible for facilitating the coordination and delivery of a professional service to retirement living customers across a designated group of schemes.
Key Responsibilities- Ensure occupancy targets are met through lettings and refurbishments of properties.
- Meet rent collection and arrears targets.
- Monitor and liaise the delivery of service contracts across a designated patch of schemes.
- Provide practical support and information to customers when entering the service and throughout their involvement with the service.
- Deliver high standards of housing management and ensure that the service is meeting best practice.
- Monitor and reduce issues of anti-social behaviour within services.
- Clearly communicate customer responsibilities and tenancy compliance.
- Work with colleagues to maintain good links with the local neighbourhoods.
- Effectively use appropriate IT systems and maintain professional and timely records.
- Assess potential customers' housing needs in consultation with relevant agencies and the customer.
- Ensure that the company's Health and Safety policy is fully implemented at all designated schemes.
- Provide information to assist new customers on services within schemes and local communities.
- Promote customer involvement at the schemes and work collaboratively with the Health & Wellbeing team.
- Encourage customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community.
- Coordinate the lettings process to minimise void levels.
- Travel across the designated patch to deliver an effective service.
- Observe the company's code of conduct and maintain the highest standards of professional integrity.
- Provide a high-quality customer-orientated service and champion the Riverside Service Style practices.
- Ensure compliance with Riverside's Equality and Diversity policy and data quality legislation.
- Relevant experience of working with older and vulnerable people.
- Experience of housing management duties.
- Experience of liaison with agencies/partner organisations.
- Competitive pay and generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
At Riverside, we're committed to inclusivity and diversity. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
