Customer Relations Specialist
3 weeks ago
Location: Edinburgh
Working Hours: Monday to Friday
Flexible Shifts: Options available from 8am to 6pm
About Diligenta: Diligenta is a leading provider in the Life and Pensions sector, offering outsourced administrative solutions to renowned financial institutions across the UK. Our mission is to be recognized as the premier platform-based service provider in Life and Pensions Administration.
Office Location: Our office is conveniently situated in the heart of Edinburgh, with easy access via public transport and nearby parking facilities.
Work-Life Balance: We prioritize a healthy work-life balance, ensuring no evening or weekend shifts disrupt your personal life. We offer flexible working hours tailored to your needs.
Employee Benefits: We provide an attractive benefits package including:
- 31 days of annual leave (inclusive of public holidays)
- Eligibility for an annual discretionary bonus
- A contributory pension scheme
- Comprehensive employee wellbeing and support programs
- Exclusive employee discounts on various services and products
Career Development: We are committed to your personal and professional growth, offering opportunities to advance within Diligenta and our parent company, Tata Consultancy Services (TCS).
Role Overview: As a Customer Relations Specialist, you will represent a major UK bank, addressing inquiries, concerns, and complaints through various communication channels. We take pride in delivering exceptional service, ensuring our customers feel valued and fairly treated.
Key Qualifications: Candidates should possess strong customer service experience, with a preference for those with complaint handling expertise in the Life and Pensions sector. Proficiency in PC skills and Microsoft Office applications (e.g., Word, Excel) is essential, along with meticulous attention to detail.
Team Collaboration: We believe that a successful team is built on passionate individuals dedicated to providing outstanding service. Join us in our commitment to support customers during significant moments in their lives.
Company Culture: Established in 2005, Diligenta is proud to be the largest provider of outsourced administration services in the UK Life Assurance and Pensions market. We continuously seek innovative approaches to enhance customer service and satisfaction.
Diversity and Inclusion: Diligenta is a subsidiary of Tata Consultancy Services (TCS) and is committed to fostering an inclusive environment for all employees.
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