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Client Relations Specialist
2 months ago
Client Relations Specialist
Our client, a prominent UK investment management firm, is seeking to enhance their digital channels team by adding a Client Relations Specialist on a fixed-term contract basis.
Working Hours: Monday to Friday, 7 hours per day between 07:30 AM and 05:00 PM
Compensation: Competitive salary accompanied by exceptional benefits, including a 10% pension contribution, annual bonuses, and hybrid working options.
Key Responsibilities:
- Addressing client inquiries across various communication channels, including phone, email, secure messaging, and live chat, while consistently delivering outstanding client service.
- Ensuring prompt follow-up on incoming client communications as necessary.
- Maintaining high standards of customer service at all times.
- Collaborating with internal teams to facilitate issue resolution.
- Engaging with various stakeholders to ensure effective communication.
- Identifying and reporting feedback to aid in the enhancement of digital platforms and services.
- Managing the escalation of complaints and expressions of dissatisfaction as needed.
- Performing additional client service functions as they arise.
Qualifications:
- Proven experience in customer service.
- Ability to manage client inquiries, troubleshoot issues, make informed decisions, and take initiative to enhance service quality.
- Strong work ethic with meticulous attention to detail.
- Excellent organizational and time management skills.
- Capability to prioritize effectively and provide thorough follow-up on client inquiries and administrative tasks.
- Outstanding verbal and written communication skills, particularly in using client-friendly language.
- Aptitude for working accurately under pressure and meeting deadlines.
- A resourceful, adaptable, and conscientious approach to work, with a commitment to teamwork and a willingness to work additional hours when necessary.
Successful candidates will be required to undergo a criminal background check and a credit check.
