Client Relations Coordinator
1 month ago
We're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator.
This role is crucial in providing exceptional customer service, managing mailboxes, and answering queries from customers and advisers via phone, email, and live chat.
You'll be part of an energetic and collaborative team that supports each other, always learning and developing.
Key Responsibilities- Manage multiple queries through various channels, ensuring service standards are met.
- Deliver outstanding customer service, maintaining a healthy balance between customer needs and expectations.
- Collaborate with colleagues and partners to achieve the best outcomes for customers.
- Take ownership of your development, embracing opportunities to learn and grow.
- A comprehensive benefits package, including a competitive salary, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
- Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
- Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
The ideal candidate will be highly organized, capable of managing time efficiently, and skilled at multitasking.
You'll excel in teamwork, take pride in delivering outstanding customer service, and seek a collaborative environment where you feel empowered yet supported.
Skills:
- Be proactive and use your initiative to provide exceptional service.
- Identify and drive business improvements.
- Plan and manage your workload to meet service standards, ensuring your team works effectively together.
- Uphold company values and branding in all communications and interactions.
- Collaborate with and influence colleagues and partners to achieve the best outcomes for customers.
- Take accountability if issues arise, ensuring they are resolved to completion.
- Take ownership of your development by embracing all opportunities to learn and grow.
Greenbean is a company that values its employees and provides a comprehensive benefits package to support their financial security, work-life balance, and overall wellbeing.
We're committed to creating a collaborative and supportive environment where our employees can thrive and grow.
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.As a Client Relations Administrator, you...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Greenbean Full time{"title": "Client Relations Administrator", "description": "About the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator.This role is crucial in providing exceptional customer service, managing mailboxes, and answering queries from customers and advisers via phone,...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Greenbean Full time{"title": "Client Relations Administrator", "description": "About the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator.This role is crucial in providing exceptional customer service, managing mailboxes, and answering queries from customers and advisers via phone,...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.As a Client Relations Administrator, you'll...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.As a Client Relations Administrator, you...
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Client Relations Coordinator
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
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Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
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Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
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Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
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Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.Fundamental to this role is maintaining a...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.Key ResponsibilitiesManage mailboxes and...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.Key ResponsibilitiesManage mailboxes and...
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Client Relations Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.Key ResponsibilitiesManage mailboxes and...
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Client Relations Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.Key ResponsibilitiesManage mailboxes and...
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Client Relations Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
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Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
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Client Relations Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, and you'll be responsible for managing mailboxes, answering queries from customers and advisers via phone, email,...
