Client Relations Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full time

About the Role

We're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. This role plays a crucial part in the administration and management of designated firms, working closely with colleagues to deliver exceptional customer service.

Fundamental to this role is maintaining a healthy balance between delivering on customer needs and expectations, while managing a dynamic and varied workload. You'll be responsible for managing multiple queries through various channels, ensuring our service standards are met and enabling our advisers to get the best outcome for their clients.

You'll join a collaborative team that supports each other, always learning and developing. We have a great track record of progression, making this a brilliant opportunity to develop yourself and progress your career.

A Bit About You

You'll be a reliable and organized individual, able to manage your own time effectively and work well as part of a team. You'll take pride in providing exceptional customer service and be proactive in using your initiative to deliver results.

Previous pension platform knowledge and experience would be highly desirable, but not essential. We're looking for someone who is passionate about delivering exceptional customer service and is eager to learn and grow with our team.

We're a Company That Cares

We're committed to creating a fair, balanced, and transparent financial services sector. We believe that diversity and inclusion are key to our success and offer a range of benefits to support our people, including a non-contributory pension, bonus, and flexible working options.



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