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Client Delivery and Event Administration Assistant
2 months ago
We are seeking a highly organized and detail-oriented Client Experience and Events Assistant to join our team at Avocet Legal Careers & Avocet Commercial Careers. This dynamic role will play a crucial part in supporting our Client Delivery Manager and the wider Transformation & Client Delivery team.
Key Responsibilities- Client Feedback Management: Manage client and employee surveys, including setup, communications, and analysis to ensure high-quality feedback is collected and acted upon.
- Event Coordination: Coordinate the delivery of internal and external events, including logistics, bookings, guest coordination, and venue setup to ensure seamless execution.
- Reporting and Analysis: Produce monthly reports and identify areas for improvement to enhance client satisfaction and event management.
- Client Communication: Monitor and respond to client feedback, including Google reviews, to ensure timely and effective communication.
- Event Support: Provide on-site support during events, including meet and greet duties, to ensure a positive experience for clients and guests.
- A-Levels, NVQ or equivalent qualification (essential)
- Office administration experience (desirable)
- Understanding of Client Service theory (desirable)
- General marketing experience, including copywriting and digital content creation (desirable)
- Excellent communication skills, with the ability to deliver both positive and constructive feedback
- Strong multitasking abilities and deadline management
- Keen interest in data management and analysis
- Proficiency in PowerPoint, Word, and Excel (essential)
- Ability to quickly understand complex information and take independent action
- You will be resilient, adaptable, and have meticulous attention to detail
- 25 days' annual leave plus bank holidays and birthday leave
- Private medical insurance and life assurance
- Auto-enrolment pension scheme
- Comprehensive wellbeing programme, including free confidential helpline
- Free counselling sessions and menopause support
- Enhanced flexible working with hybrid model
- Enhanced sick pay
- Cycle-to-work scheme
- And much more
