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Operations Support Manager

2 months ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management is seeking a skilled Operations Support Manager to lead our facilities management service at a busy Distribution Centre contract. This is a field-based role, ideally located in the Glasgow & surrounding area.

Key Responsibilities

  • Strategic leadership and effective management of a large janitorial team across soft services.
  • Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Proactive communication with site colleagues to ensure their understanding of customer needs and that they are well-informed on-site issues and developments.
  • Provision of a high-quality, safe, and clean environment.
  • Effective and efficient management of colleague relations.
  • Ensuring that colleague levels are appropriate, including the recruitment of new candidates and leading and managing them to prioritize effectively.
  • Ability to understand and dissect key data to deliver KPIs.
  • Requires previous or present experience of managing large teams.
  • Travel between various sites (driving license required due to sites being in remote areas).
  • Deliver in accordance with the FM strategy, site service charter, and service level agreement to monitor key elements of the FM service.
  • Manage onsite FM projects specific as agreed with the Project Team.
  • Provide a key interface between on-site client and the contracted service providers on a day-to-day basis.
  • Monitor and report service level agreements and key performance indicators internal and external.
  • Monitor supply partners' service delivery and customer interface on a day-to-day basis.
  • Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
  • Provide continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement.
  • Own and manage departmental audits, statutory compliance plans to achieve and maintain legal status.
  • Develop and maintain relationship with the customer to ensure expectations are met while working within defined specifications.
  • Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative, recognizing and valuing diversity in all cases.
  • Train and induct all colleagues in their role, the standards expected, and company policies, procedures, and guidelines.
  • Ensure all colleagues are trained in, and adhere to, relevant Health, Safety, and COSHH policies and procedures.
  • Respond appropriately to emergencies or urgent issues as they arise.
  • Maintain and develop customer relationships.
  • Make decisions based on the impact to ongoing customer relationships.
  • Overcome obstacles to achieve customer expectations.
  • Take account of customers' needs when prioritizing and adapt accordingly.
  • Use initiative to overcome obstacles.
  • Improve performance by setting and reviewing standards.
  • Coach others to ensure they meet their objectives.
  • Address performance issues quickly and constructively.
  • Build respectful and professional working relationships.
  • Work effectively across different regions and departments.