Hospitality Team Supervisor

4 weeks ago

Anfield Merseyside, United Kingdom Aspire Airport Lounges Full time
Overview Enhance your prospects of a successful application by ensuring your qualifications and expertise align with the requirements of this position.
Are you eager to be part of a dynamic and rapidly expanding sector within Travel & Hospitality?
If you possess a fervor for providing exceptional guest experiences, guiding hospitality teams, and relish the opportunity to meet new individuals daily, this role may be ideal for you.
We are Aspire Airport Lounges, a leader in the executive lounge industry with over 35 years of award-winning service, catering to more than 5 million customers globally across 80 lounges, which translates to over 14,000 guests daily.
Our mission is to deliver remarkable customer experiences, adding a touch of elegance to everyday travel while fulfilling our commitment to 'the perfect start'.
We invite applications for an exciting opportunity to join a high-performing team of hospitality experts dedicated to continuously enhancing the Aspire Airport Lounge experience, with the goal of becoming the premier lounge provider worldwide.
Job Summary:
As a Hospitality Team Supervisor, you will report to the Assistant Manager and serve as the senior leader of the team, ensuring that each team member exceeds guest expectations, leaving our lounges feeling Welcomed, Relaxed, and Energized.
Responsibilities
Key Responsibilities:
Leadership:
  • Provide daily professional leadership to your team, ensuring the highest standards of health and safety, quality, customer service, and security are consistently met.
  • Mentor and coach staff to uphold professional standards.
  • Actively manage team members, providing timely and constructive feedback to enhance daily performance and conduct.
  • Serve as a role model for staff by addressing poor performance and misconduct promptly.
  • Take a proactive approach to support operations effectively, including championing service, dietary, and allergen information.
  • Assume personal responsibility to ensure the team delivers consistent service to the highest standards, minimizing health and safety incidents.
  • Foster communication and collaboration to engage team members.
Essential Skills:
  • Ability to communicate clearly with your team to help them understand the organization's strategy and objectives.
  • Build positive and trusting relationships.
  • Encourage a culture of ideas to empower teams to maintain an agile advantage.
  • Promote flexibility, adaptability, and agility to accommodate contingency time.
  • Provide feedback to the team regarding operational results to ensure service standards are consistently upheld.
  • Maintain personal and professional integrity of the highest caliber.
  • Exhibit excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment.
  • Address reasonable requests from local leadership.
Key Performance Indicators (KPI's):
  • Health and Safety compliance.
  • Customer feedback and satisfaction metrics.
  • Staffing efficiency on a shift-by-shift basis.
  • Cost control measures.
  • Employee satisfaction levels.
Qualifications
Qualifications and Competencies:
  • Experience in hospitality or customer service in a supervisory role with significant customer interaction.
  • Coaching and mentoring skills are advantageous but not mandatory.
  • Strong communication skills, both written and verbal.
  • Good numerical aptitude with a keen eye for detail.
  • Proficient in computer use, including payment systems and Microsoft Office.
  • Ability to work collaboratively within a team or independently to complete tasks.
  • Capability to follow established processes and procedures while applying flexibility when necessary.
  • Proficiency in additional languages is a plus.
  • Willingness to work flexible shifts, including weekends.
This list is not exhaustive and is intended to provide a foundational understanding of the role, which may vary based on location and customer needs.
Benefits:
  • Complimentary parking while on duty.
  • Industry-recognized food safety training and qualifications.
  • Opportunities for professional development through the Aspire Hospitality Academy.
  • Comprehensive employee recognition program.
  • Supervisory training provided.
  • Complimentary meals and soft drinks during shifts.
  • Uniform provided.
  • Pension scheme with self-contribution options.
  • Access to a 24-hour employee assistance program.
  • Discounted retail options, varying by location.
  • Discounted access to the Aspire lounge network for family and friends.
  • Potential for placements in other lounges within the network.

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