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Guest Service Supervisor

3 months ago

Anfield Merseyside, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full time

250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
~ Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities Hotel specific
Free Car Parking Hotel specific
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships T&Cs apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Good organisational / time management skills.
Good command of English language to enable communication with the team
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Food & Beverage Supervisor role for you for you, do you have you the skill set and experience to take on this role? Klarent Hospitality are recruiting for a Food & Beverage Supervisor
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Food & Beverage Supervisor motives the team and to leads by example
Assist the Management team the Food & Beverage Manager in the smooth operation of the department.
Support and delivers training to team members, actively develops the skills and knowledge of their team
Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
Continually developing new knowledge and skills to ensure best practice service delivery
A thorough knowledge and consistent delivery of the company standard operating procedures in the department and a general knowledge of all standards within the Hotel.
Food & Beverage Supervisor will have strong knowledge of Hotels products: - Food & Beverage and auditing procedures
Ensure the department is always prepared for business and forthcoming days service
Always Ensuring there is a high standard of personal hygiene and personal presentation throughout the team
Ensure all Health & Safety /Food safety compliance are adhered to. Reports any hazard, accident, loss, or damage to management