Front Office Supervisor

3 weeks ago


Anfield Merseyside, United Kingdom Xander Recruitment Group Limited Full time £28,000

Job Title: Front Office Supervisor
A significant number of applicants may express interest in this role, so ensure your CV and application are submitted promptly.

Location: Premier Hospitality Venue

Salary: £28,000 per annum

About: Become a part of a renowned hospitality venue that is committed to delivering outstanding guest experiences and premium accommodations. We are in search of a proactive and committed Front Office Supervisor to guide the reception team, guaranteeing that every visitor enjoys the utmost level of service.

Role Overview: In the capacity of Front Office Supervisor, you will manage all front desk activities, ensuring seamless and effective service delivery. You will represent our establishment, responsible for leading the reception team, addressing guest relations, and upholding our exceptional standards of hospitality.

Key Responsibilities:

  • Direct and oversee the front desk team, offering training, support, and encouragement.
  • Ensure maximum guest satisfaction by professionally addressing complaints, requests, and inquiries.
  • Supervise check-in and check-out procedures, ensuring precision and efficiency.
  • Handle room bookings, cancellations, and adjustments in the Property Management System.
  • Monitor and manage front desk supplies and inventory levels.
  • Compile and present reports regarding front desk operations.
  • Collaborate with other departments to ensure a cohesive guest experience.
  • Enforce and uphold hotel policies and procedures.

Requirements:

  • At least 2 years of experience in a managerial or supervisory position within front desk or guest relations.
  • Proficiency in Property Management Systems is essential.
  • Outstanding leadership and interpersonal abilities.
  • Strong problem-solving skills and meticulous attention to detail.
  • Excellent communication skills, both written and verbal.
  • Capability to perform under pressure and manage challenging situations with poise.
  • A genuine passion for providing exceptional customer service.

What We Offer:

  • Competitive salary of £28,000 per annum.
  • Opportunities for professional advancement and development.
  • A supportive and dynamic work environment.
  • Discounts on accommodations and dining experiences.
  • Comprehensive benefits package.

Application Process: If you are a driven and experienced hospitality professional seeking to elevate your career, we would be eager to hear from you.



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