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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to join our client's expanding Telecommunications Company. As a key member of our team, you will play a vital role in delivering exceptional customer service and support.
Key Responsibilities:- Provide timely and effective support to customers via phone and email, resolving issues and answering queries.
- Process customer mobile device orders and perform diagnostic checks on devices to ensure seamless service delivery.
- Purchase stock as needed to maintain an efficient inventory.
- Generate customer-specific reports using Excel to inform business decisions.
- Process mobile network bills and collaborate with colleagues to resolve complex issues.
- Offer quotes to corporate customers for mobile upgrades, providing tailored solutions to meet their needs.
- Ensure accurate data entry into our client's in-house database, maintaining data integrity and security.
- Strong customer service skills, with a passion for delivering exceptional experiences.
- Accurate data entry skills and attention to detail, with a focus on maintaining high-quality data.
- Willingness to learn new skills and undergo on-the-job training, with a growth mindset.
- Proficiency in MS Office, particularly Excel, with the ability to create and analyze reports.
- Valid UK Driving Licence, with a commitment to safe and responsible driving practices.
- Competitive annual salary of £23,500, with a salary review after 1 year.
- 25 days holiday, with the potential to increase up to 29 days with service, promoting work-life balance.
- Company pension scheme, providing long-term financial security and stability.
- On-site parking, offering convenience and flexibility.
- Opportunity to earn commission, recognizing and rewarding individual performance.
- Exciting career prospects within a growing company, with opportunities for professional growth and development.
Adecco is a disability-confident employer, committed to running an inclusive and accessible recruitment process. We welcome applications from candidates of all backgrounds and abilities, and are happy to provide reasonable adjustments to support the recruitment process.
