Customer Service Representative
6 days ago
**About Thrive Group**
Thrive Group is a dynamic and forward-thinking organization dedicated to delivering exceptional service and support to our clients. We are committed to fostering a culture of excellence, innovation, and teamwork.
**Job Summary**
We are seeking a highly skilled and motivated Service Advisor to join our team on a permanent basis. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving business growth.
**Key Responsibilities**
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with the service team to ensure seamless communication and coordination of service operations.
- Develop and maintain strong relationships with customers, building trust and loyalty through effective communication and issue resolution.
- Contribute to the development and implementation of service strategies, initiatives, and processes to drive business growth and improve customer satisfaction.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling, driving revenue growth and increasing customer satisfaction.
**Requirements**
- Proven experience in a service or customer-facing role, with a strong track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong business acumen, with a solid understanding of service operations and customer service principles.
**What We Offer**
- A competitive salary and benefits package.
- Opportunities for professional growth and development, with a focus on building skills and expertise.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Access to ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.
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