Customer Service Apprentice

1 month ago

Didcot, Oxfordshire, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their journey with us is safe, enjoyable, and memorable.

Key Responsibilities
  • Provide excellent customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure seamless customer service delivery, maintaining a positive and respectful attitude at all times.
  • Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry developments and best practices.
  • Contribute to the maintenance of a clean and safe working environment, adhering to health and safety guidelines and procedures.
What We Offer

As a Customer Service Apprentice with GWR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development, including on-the-job training, coaching, and mentoring. Our apprenticeship scheme offers a competitive salary, a range of benefits, and the chance to work with a leading transportation company.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong commitment to customer service. You will also need to be able to work flexibly, including weekends and bank holidays, and be willing to undergo training and development programs.

Benefits

As a GWR colleague, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package
  • Comprehensive training and development opportunities
  • A range of employee benefits, including free rail travel and a company-sponsored health care plan
  • A supportive and inclusive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any reasonable adjustments to the application or interview process, please let us know.

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