Deputy Customer Experience Manager

2 months ago

Manchester, United Kingdom Ambassador Theatre Group Full time

Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Deputy Customer Experience Manager. As a key member of our front of house team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our bars, kiosks, and at-seat delivery service.

Key Responsibilities

  • Lead and motivate a high-performing team to achieve sales targets and deliver exceptional customer service
  • Develop and implement strategies to improve customer experience and drive sales growth
  • Work closely with the management team to achieve business objectives and improve operational efficiency
  • Monitor and analyze sales data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless delivery of customer experiences

Requirements

  • Proven experience in a customer-facing role, preferably in the entertainment industry
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Passion for delivering exceptional customer experiences

About Us

Ambassador Theatre Group is a leading live entertainment company that owns, operates, or programs some of the world's most iconic venues. We are committed to delivering exceptional customer experiences and driving sales growth in our bars, kiosks, and at-seat delivery service.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading live entertainment company

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