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Deputy Customer Experience Manager

2 months ago

Manchester, United Kingdom Ambassador Theatre Group Full time

About the Role

We are seeking a highly motivated and experienced Deputy Customer Experience Manager to join our team at the Palace Theatre & Opera House in Manchester. As a key member of our front of house team, you will be responsible for delivering exceptional customer experiences and driving sales targets across our bars, kiosks, and at-seat delivery service.

Key Responsibilities

  • Lead and motivate the front of house team to achieve sales targets and deliver exceptional customer experiences
  • Proactively work to improve the customer experience and identify opportunities for growth and development
  • Collaborate with the wider team to ensure seamless delivery of live events and performances
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders

About Us

Ambassador Theatre Group (ATG) is a world-leading live entertainment company, operating 64 venues across the UK, US, and Germany. We are proud to present the world's best live entertainment in our venues, working alongside the world's leading producers and creative artists. Our people are at the heart of our success, and we are passionate about bringing great live experiences to the widest possible audience.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career development and growth
  • A competitive salary and benefits package
  • The chance to work with a world-leading live entertainment company

How to Apply

If you are a motivated and experienced individual with a passion for delivering exceptional customer experiences, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you