Technical Support Operations Manager
3 weeks ago
Technical Support Operations Manager – Permanent - £45,000 to £50,000
We are pleased to announce an exceptional opportunity for a Technical Support Operations Manager to join Partnur, a prominent player in the industry. In this role, you will oversee a dedicated team of Service Support professionals, ensuring that client inquiries and issues are addressed promptly and meet the established quality standards.
This position requires onsite presence, with a standard workweek from Monday to Friday, and occasional out-of-hours support.
Key Responsibilities:
- Manage a team focused on delivering technical assistance to clients in the retail and hospitality sectors.
- Establish and monitor Service Level Agreements (SLAs) to evaluate and enhance service performance.
- Ensure timely resolution of customer issues.
- Develop and implement innovative procedures and workflows to improve service quality.
- Assist in generating performance reports.
- Promote a collaborative team environment that emphasizes support and teamwork.
Qualifications:
- Demonstrated experience in line management, particularly in leading technical teams within a service desk context.
- Outstanding communication and teamwork abilities.
- Proven leadership skills.
- Experience in service delivery, with ITIL certification being a plus.
- Experience managing multiple locations is also advantageous.
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