Technical Support Engineer

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

ICT Engineer - Hybrid Role - Competitive Salary

As an ICT Engineer, you will be an integral part of a dynamic engineering team, collaborating closely with clients to ensure seamless operations and resolution of technical challenges.

Key Responsibilities

  • Deliver advanced technical assistance to resolve intricate issues.
  • Diagnose and troubleshoot hardware, software, and network-related challenges.
  • Manage escalated incidents, ensuring timely resolution in line with service level agreements.
  • Foster strong partnerships with clients and third-party vendors to address technical concerns.

Candidate Profile

The ideal candidate will possess a robust background in IT Support or Service Desk roles, including:

  • Experience in configuring and supporting Microsoft Windows desktop and server environments.
  • Proficiency in Exchange On-Premises and Online setup and support.
  • Knowledge of terminal server environments, including Citrix, AVD, and RDS.
  • Experience with Active Directory configuration and management.
  • Comprehensive understanding of Group Policy.
  • Strong networking skills, including CLI, Subnetting, and NAT.
  • Experience in router configuration and support, particularly with Cisco, HP, and Draytek devices.
  • Familiarity with firewall configuration and support, such as Watchguard and SonicWALL.
  • Experience with HP ProLiant and Dell PowerEdge server hardware.
  • Knowledge of storage technologies, including NAS, NetApps, and Synology.
  • Understanding of Office 365, Microsoft Azure, and SSL Certificates.
  • Experience with Microsoft SQL Server 2012 and later, including setup, configuration, and maintenance.
  • Familiarity with networking technologies, including Active Directory, DNS, DHCP, VPN, and Firewall.
  • Experience with virtualization technologies such as Hyper-V and VMware.
  • Proficiency in automation scripting languages like Python and PowerShell.

Education and Experience

  • Bachelor's or Master's degree in Computer Science, Information Systems, or IT Operations Management.
  • A minimum of 3 years of experience providing technical support in a system-oriented environment, preferably within SaaS companies.


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