Client Relationship Manager

3 weeks ago


Ringwood, Hampshire, United Kingdom Aspire Jobs Limited Full time
Position Overview

Location: Ringwood

Compensation: Approximately £24K, with potential earnings around £30K after the first year

Working Hours: 8:30 AM - 5:30 PM, Monday to Friday, office-based

Employee Benefits:

  • Complimentary parking
  • Comprehensive training provided
  • 5% pension contribution within a personal company pension scheme
  • Paid sick leave (5 days, followed by statutory sick pay)
  • Annual leave of 20 days plus an additional day for each full year of service, with bank holidays included, totaling up to 25 days
  • Eligibility for the company share savings program
  • Life insurance equivalent to one year’s salary in the event of death while employed

Do you have a background in Catering, Hospitality, or Retail? Are you seeking a new career opportunity that allows you to leverage your industry expertise while working standard weekday hours? NO EVENINGS OR WEEKENDS REQUIRED

This role presents an excellent opportunity for a dedicated professional aiming for a Customer Service or Account Management position, where you will provide outstanding service to prestigious clients in the catering and hospitality sectors.

The successful candidate will collaborate with a team of internal account managers and a dedicated field sales representative, managing a substantial portfolio of assigned accounts. Your responsibilities will include overseeing your accounts, processing orders, and managing client expectations with professionalism and efficiency. You will work closely with a Field Sales Executive to service your accounts and identify upselling opportunities, while fostering long-term relationships.

This position demands a proactive individual capable of multitasking, maintaining focus under pressure, and possessing a strong command of the MS Office suite (Word, Excel, Outlook).

Key Responsibilities:

  • Overseeing a portfolio of existing client accounts
  • Responding to incoming client inquiries and providing support
  • Documenting interactions in the CRM system
  • Establishing and nurturing client relationships
  • Receiving and processing client orders
  • Coordinating with the warehouse for delivery arrangements
  • Meeting performance targets
  • Identifying upselling opportunities with current clients
  • Collaborating closely with a Field Sales Executive to manage accounts

Required Experience and Skills:

  • Prior experience in a customer service or account management role
  • Strong verbal communication skills
  • Able to thrive in a fast-paced environment
  • Exceptional attention to detail and organizational abilities
  • Proficient in Microsoft Office applications
  • Excellent interpersonal skills
  • Self-motivated and driven

Candidates should possess a solid foundation in Mathematics and English (GCSE Grade C or above).

This position is ideal for individuals with experience in Sales Administration, Customer Service, Order Processing, Account Management, Hotel Reception, or Hospitality.


JBRP1_UKTJ



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