Client Engagement Specialist

7 days ago


Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Relations Consultant to join our team at Churchill Living Ltd.

As a key member of our customer relations team, you will be responsible for building and maintaining strong relationships with our customers who have expressed interest in purchasing a new retirement apartment.

Your primary objective will be to provide exceptional customer service, ensuring that our customers feel valued, informed, and supported throughout their journey with us.

You will be the main point of contact for our customers, providing regular updates on the progress of their chosen development, and arranging visits to nearby developments to showcase our lifestyle and amenities.

Key responsibilities will include:

  • Maintaining accurate records of customer interactions and updates in our Sales & Marketing database
  • Providing timely and effective communication to customers, addressing their queries and concerns
  • Collaborating with our sales team to ensure seamless handovers and a smooth customer experience
  • Identifying opportunities to upsell and cross-sell our services and products to customers

We are looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional service and building strong relationships with our customers.

Key skills and qualifications include:

  • Proven experience in customer-facing roles, preferably in a sales or customer service environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office, particularly Word and Outlook

In return for your hard work and dedication, you will receive a competitive salary, bonus scheme, and a range of benefits, including free parking, annual holiday entitlement, and access to training and development opportunities.

If you are a customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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