Customer Service Representative

4 weeks ago


Virginia Water, United Kingdom South Western Railway Full time
About the Role

We are seeking a highly organized and efficient individual to join our team as a Gateline Assistant. As a key member of our station team, you will be responsible for ensuring the safe and welcoming experience of our customers.

Key Responsibilities
  • Manage the flow of customers through ticket gates during busy times, ensuring a smooth and efficient experience.
  • Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the station team to maintain a safe and clean environment, adhering to quality and safety standards.
  • Be flexible and adaptable, willing to take on a variety of tasks and responsibilities as needed.
  • Develop a deep understanding of our customers' journeys, destinations, and transportation options, providing expert advice and guidance.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Highly organized and efficient, with a strong attention to detail and ability to multitask.
  • Ability to work flexibly, including early mornings, late evenings, and weekends.
  • Passion for delivering exceptional customer service and a commitment to ensuring a safe and welcoming environment.
What We Offer
  • A competitive salary and a range of benefits, including free duty and leisure travel on SWR services.
  • Opportunities for career development and progression, with a focus on supporting your growth and success.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

We value diversity and inclusion, and welcome applications from candidates with a range of backgrounds and experiences. If you are passionate about delivering exceptional customer service and have a strong commitment to safety and quality, we encourage you to apply for this exciting opportunity.



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