Customer Service Representative

5 months ago


Bourton on the Water, United Kingdom Welling Architectural Ironmongery Limited Full time

Welling is a wholesaler of glass and timber door hardware to the construction and fitout trade, based in Bourton on the Water.

There is a current vacancy in our Project Delivery Team, which is the department responsible for processing orders, helping to resolve customer delivery issues with nationwide couriers, supporting the sales team and delivering a high level of service to our customers once their orders are placed.

**The role mainly includes the following tasks**:
Processing customer orders

Liaising directly with customers with regards to order queries, back orders, stock issues etc

Dealing with courier issues and liaising with customers with delivery challenges

Answering incoming phone calls and dealing with them promptly wherever possible, or fielding these calls as required

Other support tasks for the project delivery team as required, on a day to day basis

Specific training will be given on the IT systems we use here, but it is important that you are experienced in the use of computers, able to type with reasonable speed, and use basic programmes such as Outlook, Excel, Word etc. You should also be comfortable with talking to customers on the phone, which requires skill especially in dealing with customer problems such as couriers losing parcels.

Your place of work would be our offices at Bourton on the Water, GL54 2HQ.

Hours would be 8am-5pm with 1 hour for lunch/breaks, Monday-Friday.

We offer 20 days paid holiday plus bank holidays, and extra days at Christmas are normally gifted to staff as we usually have a company shut down.

The salary published is indicative, this will depend on your experience and skillset.

**Benefits**:
Additional leave

Canteen

Casual dress

Discounted or free food

Free parking

On-site gym

On-site parking

**Schedule**:
Monday to Friday

**Experience**:
**Customer service**: 1 year (preferred)

**Work Location**: In person



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