Senior Manager, Client Services

2 days ago

Basingstoke, Hampshire, United Kingdom Wasserman Live Full time
About Wasserman Live

Wasserman Live is a leading marketing, management, representation, and sales business that serves talent, brands, and properties on a global scale. We operate at the epicenter of sports, music, entertainment, and culture, empowering clients, igniting passions, and inspiring fans worldwide.

Job Title: Senior Manager, Client Services

We are seeking a highly experienced Senior Manager, Client Services to join our team. As a Senior Manager, Client Services, you will be responsible for providing comprehensive client management, support, and direction to both existing and new clients within our Client Services team.

Key Responsibilities:
  • Central senior day-to-day contact for client and overall management of key accounts.
  • Creation of project and event programs, developing successful delivery strategies based on event dates and scope, including detailed advance planning for complex logistical requirements.
  • Providing clear and timely internal communications, working with Wasserman Live Studio, Production, and Logistics Teams to schedule capacity and ensure detailed event planning, as well as management of on-site resource/teams.
  • Communicating and managing program deadlines with clients, ensuring key dates are met and client expectations are continuously managed.
  • Understand, develop, and manage the client's objectives, priorities, and tournament expectations.
  • Provide line management and direction to team members assisting in the delivery of projects, ensuring all client and Wasserman Live requirements are met to the highest standards and team members are supported and developed.
  • Ensuring Wasserman Live and client Health and Safety processes are adhered to, promoting best practice across all events. Working with the Wasserman Live H&S Manager to ensure documentation is correct, continuously reviewed, and updated.
  • Ensuring contract terms are understood, monitored, and met, and your wider account team continues to deliver a high-quality service against agreed contract KPIs.
  • Building strong, trusted, and long-lasting relationships, providing strategic advice to clients leading to development of existing revenue streams and ongoing contract renewal.
  • Senior oversight and day-to-day financial control of key accounts, including event and contract pricing, client budgets, and approvals, margin review and control, and timely payment schedules.
  • Proactively drive Wasserman Live's sustainability policy with clients, finding innovative ways to align our goals with that of our clients through the use of more environmentally friendly products, processes, and delivery strategies.
Requirements:
  • Strong project management experience across event planning and delivery, to challenging timeframes.
  • Collaborative and clear approach to commercial development and communication.
  • Exceptional in relationship management and diplomacy, including negotiating with and influencing decision making.
  • Highly effective in building and writing presentations.
  • Ability to handle numerous tasks simultaneously, prioritizing and delegating where required, while ensuring continuous attention-to-detail.
  • Excellent organizational and communication skills, ensuring project systems and procedures are set up and structured correctly.
  • Ability to think on your feet, evaluate risks, and take decisions to resolve issues. Demonstrating problem-solving skills.
  • Confident taking the financial lead on projects and client accounts, managing budgets and cost control.
  • Promoting collaboration and cooperation across our business. Comfortable working with and managing groups of cross-functional teams, some of whom may work remotely or across other territories.
  • Desire to work in an environment where coworkers challenge each other's thinking to produce a better product for clients.
  • Entrepreneurial, analytical, strategic, and creatively inquisitive.
  • Flexibility to move between events and Wasserman Live teams to develop knowledge and skills, to support the wider business. Must possess a strong work ethic and thrive in a fast-paced environment.
  • Professional attitude at all times, coupled with an enthusiasm to succeed and approachable attitude.
  • Ability to motivate others and always lead by example.

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